Tier 2 Tech Support for ILECs, CLECs and ISPs

Resolve performance complaints swiftly and efficiently

Technical support centers require a reliable, accurate, network assessment solution that is cost effective and simple enough, yet sophisticated enough to convince stringent, over-protective network engineers. With our help, you will dramatically improve the customers’support experience, cut time to resolution and improve your bottomline.

Front-line resolution

Resolving problems immediately saves money by eliminating the involvement of Tier 3 support engineers and on-site resolution.

• We provide true end-to-end testing of your customer's network path by removing the demarcation points between service providers, customers and inter-carrier network connections.
• We cut time to resolution by quickly pinpointing exact location of network faults or eliminate the network as part of the problem.
• We extend the capability of front line support engineers and eliminate the need to do time consuming root cause analysis.
• We are vendor and device independent: our tool provides impartial analysis and report all service levels, service violations and network performance.
• We reduce your operational cost by reducing the number of truck rollouts.
• We improve your customer’s support experience.

MSRP* Pricing

Link Assessments

	HSPA	WAN	Internet
Per site	$250	$250	$250

Professional Services

Per hour	$180

*MSRP: Manufacturer Suggested Retail Price.

Taxes extra.

Pricing valid as of December 1, 2009 and may change at any time without notice.